Here is PDF Pro Software Inc.'s policy for requesting a refund for your software, your CD backup or your file downloads:

How long do I have to request a refund?

We will honour any refund request made within 30 days of purchase

Are there any conditions for requesting a refund?

No, you may request a refund for any reason. We are always looking to improve our products and would appreciate that you leave us any feedback that you have for us.

How do I request a refund?

Please submit a support ticket here, please be sure to include your order number.

How long will it take to process my refund?

We typically need 1-2 business days to begin processing the refund depending on the volume of customer support requests we have in our backlog. Afterwards, the refund should appear on your credit card in 2-3 business days.

Are the any costs associated with refunds?

Nope! You will receive the full purchase price back.

Last Updated: August 4, 2020